Returns & refunds
Last updated 1 October 2026For hygiene reasons opened skincare cannot be returned unless it is faulty. Unopened items and booking deposits are covered below.
1. Eligible returns
Unopened, unused items in their original packaging within 7 days of delivery.
2. Non-returnable items
Opened skincare and body care, unless it arrived damaged, faulty or not as described.
3. How to return
Start a return from your order page or message us on WhatsApp with your order number.
4. Faulty or wrong items
If an item is damaged, faulty, expired, counterfeit or not as described, tell us within 48 hours of delivery. We refund it in full, including delivery, and collect it at no cost to you.
5. Refund timelines
Approved refunds are returned to your original payment method within 5–7 working days. Your bank may take a little longer to show it.
6. Booking deposits
Free changes or cancellations up to 24 hours before your appointment. After that, the clinic may keep your deposit.
7. Consultations
If a medical aesthetician misses a session or it fails for technical reasons, we rebook you or refund you in full.